Xerox

• The Project Management Office (PMO) is responsible for the successful implementation of a new or existing client including the deployment of new hardware and Lexmark’s MPS infrastructure.

• The Project Manager will serve as the key interface to large clients during the initiation, planning, executing, and closing phases.

• The Project Manager is responsible for the successful project implementation, including the deployment of hardware and the Managed Print Services infrastructure required to support the customer.

• This position’s principal responsibility is to manage assigned projects from the SOW/contract signing through the completion of implementation.

• Plan, schedule, monitor, evaluate and direct projects to ensure a complete and satisfactory solution is implemented

• Follow PMO prescribed process, procedures and methodology in the execution of all projects

• Produce a project plan of all phases, activities and tasks necessary for executing the project and manage the project schedule

• Establish a baseline budget, timeline and set of customer expectations at project initiation and manage to that baseline

• Lead the Lexmark Project Manager/Project Coordinator team in the execution of all assigned projects

• Manage the Lexmark Implementation team personnel, ensure all services required by contract are initiated within the established timeline, budget and technical objectives

• Conduct progress reviews with client and team personnel, providing contingency and problem resolution plans as required

• Develop and manage the project's change control procedures

• Assist management in making reality-based decisions regarding the development of timeline and budget in the Pre-Sales process

• Manage scope, budget, margin, and all project resources

• Manage the relationship among client, all team members, and management

• Ascertain (with the team) areas of risk and develop appropriate contingencies

• Project Documentation

• Complete Post-Implementation Checklist and customer feedback

• Produce final documentation on budget and milestone performance

• Transition Customer and contract to Customer Operations Manager for Steady State management

• Conduct Close Out Reviews with implementation team, Client and Director of Operations and his/her management team

• Cost Management Performance – Measured for each project.  Actual Implementation costs measured against Planned Implementation costs
• Milestone Management Performance – Measured for each project. Actual key milestone completion dates measured against project launch established projected completion dates
• Customer Satisfaction – Measured for each project.  Completion of the Voice of the Customer Rollout Survey by the customer and insights provided by the PM.

KEY DELIVERABLES:

• Customer Launch Meeting
• Weekly Updates to Project Status
• Required Action List
• Communications Plan
• SSOW (Supplier Statement of Work for Install Partners)
• Project Plan
• Asset Registry
• Close Out Review
• Lessons Learned Action Plan Review

• Bachelor’s degree or equivalent
• Project Management certification preferred
• 5+ years experience - preferred in hardware deployments
• Demonstrated experience in managing a project scope, budget, margin and resources
• Past experience working in a role responsible for managing a client relationship
• Excellent written and spoken English and German language

SKILLS 

TECHNICAL COMPETENCES:  

• Proficiency with Microsoft Office tools:  Project, Excel, Word, PowerPoint, Visio
• Excellent Project Management, analytical, problem solving and process management skills in addition to technical attitude

• Excellent communication skills and customer service skills
• Detail oriented
• Self-starter
• Individual must demonstrate a high level of business acumen
• Ability to get along well with diverse personalities—flexible
• Strong leadership skills, ability to direct employees
• Professional demeanor and appearance
• “Hands on” management style—drives team involvement
• High levels of natural and intentional organization capabilities
• Strong analytical and reasoning abilities.  Mindset that enables solving complex problems in a fast-paced environment while delivering on service promises