General Information

City
Burbank, San Jose, Santa Clara, Sunnyvale
State/Province
California
Country
United States
Department
DELIVERY_ACCOUNT_OPERATIONS
Date
Monday, September 30, 2024
Working time
Full-time
Ref#
20034172
Job Level
Individual Contributor
Job Type
Experienced
Job Field
DELIVERY_ACCOUNT_OPERATIONS
Seniority Level
Associate
Currency
USD - United States - US
Annual Base Salary Minimum
47,850
Annual Base Salary Maximum
50,000
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.

Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

The Mail and Processing Specialist is responsible for receiving, sorting, and delivering mail/packages to Xerox clients in accordance with SLA agreements to manage customer relations and optimize satisfaction.   

 

Primary Responsibilities:  

  • Support the efficient transfer of mail and maintain Xerox required reporting logs for billing information  
  • Perform all aspects of mailing activities including but not limited to sorting, metering, folding, inserting, pickup, etc.)  
  • Problem-solve issues to complete mail and package delivery on time 
  • Maintain appropriate supply inventory for mailing and packaging machines.  
  • Responsible for delivering high standards of quality for the services provided.  
  • Operate standard mail and processing equipment and perform Maintenace as required 

 

Skills and Requirements:   

  • Provide excellent customer service, anticipating the needs of the customer to align with Xerox’s business mission/objective.  
  • Demonstrate business maturity and professionalism while working directly with customers daily.  
  • Able to work with minimal oversight, maintaining a high attention to detail and organization.  
  • Have basic computer skills for data entry including functional knowledge of Microsoft Office  
  • Demonstrate superior time management skills and reliability.  
  • Ability to lift up to 50 pounds. Must be able to stand for long periods of time, walk, bend, and reach.   

  

Education and Experience:  

  • High School Diploma or equivalent.    
  • Experience in a customer service environment (minimum 1 year).  
  • Training provided on mailroom and shipping responsibilities (prior experience is beneficial, but not required).  
  • Experience with taking ownership of work while ensuring quality standards are met.  

 

Additional Benefits:  

  • Substantial growth opportunities for future career development within a supportive and collaborative company culture 
  • Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching 
  • Paid time off, plus holidays and personal days 


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