General Information

City
Montréal
State/Province
Quebec
Country
Canada
Department
DELIVERY_ACCOUNT_OPERATIONS
Date
Tuesday, March 4, 2025
Working time
Full-time
Ref#
20035242
Job Level
Individual Contributor
Job Type
Experienced
Job Field
DELIVERY_ACCOUNT_OPERATIONS
Seniority Level
Associate
Currency
CAD - Canada - CA
Annual Base Salary Minimum
42,120
Annual Base Salary Maximum
84,240
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit Xerox Careers. If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search.  

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Position Concept:

The Managed Print Services Analyst is responsible for delivering and maintaining operational excellence for our large, enterprise clients. The Managed Print Services Analyst ensures Xerox achieves our contracted service levels, through process efficiency, data integrity and business analytics.  In this role, the Managed Print Services Analyst will quarterback all escalations regarding the accounts in their portfolio.  They will work with a diverse group of departments internally to cross functionally do root cause analysis to resolve issues for clients.  Reporting, trending and analysis will be completed by the Managed Print Services Analyst and provided to internal stakeholders and/or clients.

Skills:

  • Strong communication skills, spoken and written, in both English and French
  • Ability to work independently and with a team with minimal supervision
  • Strength in MS office particularly Excel and Power BI
  • Excellent analytical skills combined with the ability to apply critical thinking
  • Customer Service and focus
  • Effective Organizational skills and ability to manage multiple tasks in a fast-paced environment
  • Change agility and ability to adapt to changing customer requirements

Experience:

  • Previous experience in business-to-business role
  • College Diploma/University Degree is an asset

Languages:

  • Both French and English languages are required for this position



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