Xerox

About Xerox IT Services:

Xerox IT Services in the UK is part of the Global Xerox IT Services Team and serves the customers of Xerox Direct and its Acquired Companies in the UK.

We offer a comprehensive portfolio that includes Managed IT Services, Infrastructure and Networking, Data Centre deployment, Cloud services, End User Compute hardware and Security specialisms. 

A team of 150 IT professionals make up the UK IT Services team.

Our vision is to continue to offer locally delivered and tailored IT Support and Professional Services engagements to our customers and grow our UK business both organically and through acquisition.

Role Overview:

Reporting to the IT Operations Manager, you will have considerable (minimum 3 years, preferably more) developing and supporting a range of Microsoft cloud products which fall within the modern workplace toolset (M365), EntraID and Azure cloud environments.

Key Responsibilities: 

• Device and Endpoint Management (Windows/iOS): Managing device configuration and compliance policies including enrolment, device setup and application deployment (Intune).
• Application Management: Support the packaging and management of applications, application configuration, deployment of applications (Intune) and protection of application data within the firm’s corporate environment (M365 Purview).
• Security Policy Configuration: Implement security configuration baselining, maintain and support application security policies (Intune & M365), as well as using Conditional Access (Azure EntraID) to ensure the security of the firm’s applications and data.
• Infrastructure Support: Contribute to the support and maintenance of existing virtual infrastructure and play a key role in the development of cloud-based infrastructure technology to realise the firm’s ‘cloud first’ strategy.
• Troubleshooting & Resolution: Diagnose and resolve complex end-user and system incidents within cloud services such as Intune, Azure (EntraID) and the wider M365 suite of products.
• M365 Administration: Provide 3^rd Line support for the wider suite of Microsoft 365 products as well as integrations and add-ins used within the firm.

Essential Requirements:

• Technical expertise: Demonstrable hands-on experience with Microsoft Intune, Azure (EntraID) and Microsoft 365 administration.
• Problem Solving: Ability to demonstrate diligent and methodical diagnosis and problem solving approaches to resolve complex incidents, particularly within the suite of Microsoft cloud tools already mentioned.
• Communication: Ability to communicate complex IT concepts to non-technical colleagues in both written and verbal form as well as communicating effectively at all levels of a large corporate organisation.
• Infrastructure Knowledge: An understanding of more traditional infrastructure components such as Active Directory, Group Policy, Networking (LAN, WAN, DNS) and System Centre Configuration Manager.

Desirable Skills: 

• Developing and supporting OTA Windows deployments using Autopilot.
• Previous experience of implementing an Azure Virtual Desktop and or Windows 365, ideally migrating from a Citrix environment.
• Migration of Group Policy Objects to Intune including testing and resolution of deprecated policies.
• Implementation of DLP and information asset classification using Microsoft Purview of other similar tools.
• Ability to write, test and deploy complex PowerShell scripts.