General Information

City
Boston
State/Province
Massachusetts
Country
United States
Department
TECHNICAL_HELPDESK_&_DIGITAL_REMOTE_SUPPORT
Date
Wednesday, November 6, 2024
Working time
Full-time
Ref#
20034339
Job Level
Individual Contributor
Job Type
Experienced
Job Field
TECHNICAL_HELPDESK_&_DIGITAL_REMOTE_SUPPORT
Seniority Level
Associate
Currency
USD - United States - US
Annual Base Salary Minimum
42,120
Annual Base Salary Maximum
84,240
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.


Position Summary:
This position will manage the network and server infrastructure of managed services customers. The Network Admin ensures that service delivery aligns with company standards. This individual will develop an in-depth knowledge of the customer with the desired goal of reducing the amount of reactive support required for the client. Customer retention is a primary objective of the Network Admin. This is primarily an onsite role visiting multiple local clients’ locations on a regular basis. This is not a remote work role.

Technical Requirements:
  • Proficiency with multiple areas of technology including both hardware and software
  • Working knowledge of Microsoft server and desktop operating systems, specifically Server 2016    and newer and Windows 8 and newer.
  • Working knowledge of Networking devices including Firewalls, Switches, Access Points, SANs, UPS etc.
  • Working knowledge of Virtualization technologies including VMware and Hyper-V

Role and Responsibilities:
  • Develop and maintain knowledge of client networks
  • Maintain hardware and software inventories
  • Create and update multiple types and areas of documentation
  • Develop basic understanding of Line of Business (LOB) applications and associated vendors
  • Perform regular onsite services
  • Perform regular reviews of server & network health
  • Verify monitoring and alerting process
  • Check logs & maintain backups
  • Perform backup restoration tests
  • Provide some technical support to end users onsite
  • Develop a technical relationship with client
  • Simple implementation of new technology
  • Help to define & implement best practices
  • Work with Network Admin Team Leader on special projects and consulting
  • Other duties that may be assigned and required

Skills & Abilities:
  • Communication, Oral - Speaks clearly and persuasively; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
  • Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively.
  • Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group solving situations.
  • Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
  • Team Builder - Balances team and individual responsibilities; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group problem solving situations.
  • Analytical Skills - Ability to use thinking and reasoning to solve a problem.
  • Education:   
  • Associate's Degree (two year college or technical school) Field of Study: IT or related technical field
  • Bachelor's Degree (four year college or technical school) Preferred, Field of Study: IT or related technical field

Experience:
  • 2 plus years of experience in network / IT systems and troubleshooting steps.

Certifications:       
  • IT industry certification are preferred, specifically CompTIA, Cisco, Microsoft, and VMware. 

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