General Information

City
Cebu, Cebu City
State/Province
Central Visayas (Region VII)
Country
Philippines
Department
CREDIT & COLLECTIONS
Date
Thursday, February 26, 2026
Working time
Full-time
Ref#
20038133
Job Level
Individual Contributor
Job Type
Internship
Job Field
CREDIT & COLLECTIONS
Seniority Level
Associate

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.


Overview 

The Channel SME/Lead serves as the senior operational authority across Billing, Accounts Receivable, and Order Management within the Order-to-Cash (O2C) lifecycle. This role governs process integrity, resolves complex escalations, and drives cross-functional alignment to ensure accurate, compliant, and customer-focused outcomes.

This position blends deep technical expertise with operational leadership—improving systems, preventing defects, and strengthening collaboration across Finance, Sales, Collections, and external partners. 

Why Join This Team? 
  • Competitive compensation and performance-based incentives 
  • Flexible work arrangements supporting work-life balance 
  • 401(k)/RRSP matching (country applicable) 
  • Professional development and internal mobility opportunities 
  • Inclusive culture grounded in Diversity, Inclusion & Belonging 
 What You’ll Do: 
  • Lead resolution of complex, high-risk billing, AR, and order management escalations requiring contractual and financial interpretation 
  • Drive defect-reduction initiatives and stabilize end-to-end O2C processes 
  • Partner cross-functionally to improve workflows, governance, and execution consistency 
  • Review and validate high-risk billing transactions and compliance-sensitive corrections 
  • Coach team members through complex scenarios and reinforce standard work 
What You Bring: 
  • Advanced expertise in end-to-end Billing, AR, Collections, and Order Management processes 
  • Strong analytical skills with ability to identify trends, mitigate risk, and prevent recurring defects 
  • Clear, confident communication skills across technical and non-technical audiences 
  • Sound judgment in high-pressure or ambiguous situations 
  • Commitment to operational excellence, accountability, and continuous improvement 
What You’ll Deliver: 
  • Audit-ready, accurate, and compliant billing and AR outputs 
  • Reduced defect rates and improved process stability across O2C 
  • Effective escalation management that protects revenue and customer relationships 
  • Improved cross-functional transparency and execution predictability 
  • Documentation and reporting that support compliance and business decision-making 
How You’ll Drive Impact:
  • Advance continuous improvement and governance initiatives 
  • Strengthen revenue protection and working capital performance 
  • Influence system enhancements and policy updates 
  • Improve customer experience through proactive communication and accuracy 
  • Elevate team capability through knowledge sharing and mentorship 
What You Need to Succeed:
  • 4–5 years of progressive experience in Billing, AR, Collections, or Order Management 
  • 1–2 years serving as a subject matter expert or senior specialist preferred 
  • Experience with enterprise ERP/billing systems (Oracle, XONE, DMA Billing, or similar) 
  • Advanced Excel proficiency (pivot tables, complex lookups, reconciliations) 
  • Bachelor’s degree in Business, Finance, Accounting, or equivalent practical experience preferred 
How We Set You Up for Success: 
  • Structured onboarding and knowledge transfer 
  • Clear process documentation and governance framework 
  • Leadership exposure through cross-functional initiatives 
  • Career progression pathways within GBS and Finance 
  • Supportive environment that values diverse perspectives and innovation 
Compliance & Role Considerations 
  • Must support U.S. time zones and peak business cycles (month/quarter-end) 
  • Expected to maintain audit-ready documentation standards 
  • Requires ability to independently manage complex, high-priority cases 

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