Xerox

Role Summary:

The Channels Analyst plays a critical link in the Order to Cash (O2C) process, managing the full lifecycle of a transaction—from order intake and contract setup through invoice presentment, collections, cash application, and final reconciliation into the general ledger. They ensure revenue accuracy, optimize cash flow, and maintain compliance with internal controls and accounting standards. The role interfaces daily with customers and cross functional teams to resolve disputes, correct defects quickly, and uphold service levels. It combines hands-on billing and AR execution with data driven analysis to spot anomalies, drive process improvements, and protect working capital. In doing so, the analyst sustains a dependable, audit ready billing and receivables operation that supports business growth. 

Functional / Technical Competencies:

• Strong communication, problem‑solving, and analytical skills; able to manage complex billing and AR inquiries with professionalism.
• Proficiency in ERP systems (Oracle preferred) and Microsoft Office, including Excel for reconciliation and reporting.
• Ability to operate with urgency and independence in a fast‑changing environment while maintaining high accuracy.
• Demonstrated customer‑centric approach with professionalism in managing collections, disputes, and escalations. 
• Capacity to interpret contracts, pricing, and presentation requirements; strong organization and attention to detail.

Key Responsibilities: 

• Executes end‑to‑end billing processes including invoice generation, billing validation, contract or order review, and correction of billing errors.
• Investigates and corrects billing errors, short‑pays, over‑pays with Sales, Finance, and Operations.
• Performs order management tasks such as validating order details, processing adjustments, facilitating credit holds, and ensuring accurate set‑up of accounts.
• Collaborates cross‑functionally (Billing, Collections, Order Management, Finance, Sales Support) to resolve disputes, secure missing data, and ensure billing timeliness.
• Provides proactive customer communication involving statements, invoice queries, and payment arrangements.
• Analyzes sales contracts/service agreements/POs to ensure accurate, compliant, and timely invoicing.
• Inputs/validates new customer data, billing terms, and pricing in the billing system; aligns with presentment needs.
• Produces and distributes invoices/credit memos via ERP and customer channels; performs pre‑billing QA/QC, analyzes anomalies, and reconciles billed amounts to contracts and revenue records.
• Supports recurring/usage billing cycles (e.g., MACDs) for service/SaaS‑like models where applicable.
• Drives timely correction of billing defects and coordinates cross‑functionally to prevent recurrence.
• Applies Automated Clearing House (ACH)/check/wire payments to the correct accounts/invoices; maintains accurate payment status and documentation.
• Executes collections outreach, resolves payment disputes, negotiates payment arrangements, and recommends credit holds or corrective actions to mitigate risk.
• Monitors unbilled/WIP balances to convert delivered services to invoices promptly and reduce Days Sales Outstanding (DSO).
• Produces and reviews aging reports; highlights delinquency trends and cash‑flow risks.
• Identifies O2C bottlenecks and recommends workflow/automation improvements; supports continuous improvement initiatives.
• Maintains audit‑ready documentation and procedures; supports tax/audit inquiries and adheres to corporate policies.

Key Outputs / Tangible Results:

• Accurate, timely bills, statements, and AR updates that meet US‑market SLAs and audit requirements.
• Improved cash flow and reduced delinquency through effective collections and issue resolution.
• Clean, updated account records supporting accurate financial reporting and customer satisfaction.
• Efficient order‑to‑cash processing with fewer defects and escalations.
• Clear communication and documentation supporting audit readiness, tax compliance, and internal reviews.
• Improved cash flow and lower DSO through effective collections, cash application, and rapid dispute resolution.
• Reduced billing defects and escalations via defect prevention and process improvements across O2C.

Organizational Strategies & Objectives: 

• Enhances customer experience through timely billing support and problem resolution.
• Ensures compliance with corporate, tax, and audit standards across billing and AR processes.
• Compliance and readiness for audits through disciplined documentation and adherence to corporate policies.
• Contributes to stable business operations by maintaining data accuracy and proactively addressing potential service-level risks.
• Financial health through accurate revenue capture, reduced bad‑debt risk, and accelerated cash conversion.
• Customer satisfaction by resolving issues quickly and communicating clearly on billing and payment matters.
• Operational excellence by tightening handoffs among Sales, Billing, AR, and Operations and reinforcing SLA attainment.

Relevant Credentials: 

• Bachelor’s degree in accounting, finance, or business—or equivalent practical experience supporting O2C.
• 3–5 years hands‑on experience across billing, AR/collections, cash application, and order management in a corporate environment.
• Solid experience working with ERP systems (Oracle preferred) and advanced Excel skills (pivot tables, VLOOKUP, data validation).
• Proven ability to communicate with customers and internal leaders.
• Demonstrated analytical ability, attention to detail, and familiarity with audit or compliance processes.
• Working knowledge of audit, tax, and financial controls (e.g., evidence gathering, reconciliations) aligned to corporate policies.
• High attention to detail, strong client‑facing communication, and effective problem‑solving across O2C stakeholders.

Must Haves:

• Reporting Analytics (Power BI)
• Experience in project management

Nice to Haves:

• Lean Six‑sigma

Role Considerations:

• Requires support for U.S. time zones (including select U.S. holidays) to manage real‑time customer and business-partner interactions.
• Must be comfortable working in a fast‑paced, dynamic operational environment with fluctuating priorities.
• Expected to manage complex billing, AR, and order‑related issues with minimal supervision.
• Collaboration across multiple internal teams is essential, including Billing COE, Collections, Order Management, Sales, and Finance.
• May require flexible scheduling to support month‑end, quarter‑end, and peak billing periods.
• Maintains meticulous documentation for audit/tax purposes and partners closely with Finance during close cycles.