Xerox

JOB PURPOSE/MISSION/SUMMARY:


The Cash Collections Specialist plays a vital role in Lexmark’s Cebu Competence Center (CCC), managing worldwide accounts receivables and ensuring timely collection and application of payments. This position requires strong problem-solving, negotiation, and customer service skills to drive improved cash flow and reduce delinquencies.


Responsible for collecting overdue payments and establishing re-payment arrangements.


Performs a wide variety of credit and collection functions. Collects monies owed on delinquent accounts.






KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:
Scope:


Uses best practices and knowledge of internal or external business issues to improve products or services


Acts as a resource for colleagues with less experience


Requires in-depth knowledge and experience


Decisions guided by policies, procedures and business plan


Generally domestic scope/accountability


Primary Responsibilities:


Monitors delinquent accounts and implements collection procedures.


Sends follow-up letters and accepts payment on certain accounts.


Performs tasks and ensures quality in support of post-sale customer administration business initiatives.


Inputs information through data screens to accurately reflect account activity and resolve account discrepancies and balances.


Re-bills companies or individuals when appropriate.


Responds to inquiries from customers or external collection resources.


Obtains required information from credit organizations, banks and loan associations for new customer applications and/or delinquent accounts.


Maintains databases by entering, updating, and retrieving data as well as formatting and generating reports.


Evaluates new and existing customer creditworthiness; extends and/or revokes credit lines/limits.


Receives/places calls or sends letters to customers to resolve billing or invoice issues on delinquent accounts.


Reviews and makes recommendations regarding bad debt or write-offs.


Develops and maintains relationships with external credit agencies.


Performs all other duties as assigned.


Key Deliverables:


On-time collection and application of payments.


Meet globally agreed delinquency targets at month end.


Improved cash flow and reduction of Days Sales Outstanding (DSO).


Reduction of delinquencies.


Business compliance.


On-time resolution of customer claims and concerns.


Customer satisfaction and stakeholder satisfaction.






COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:


Skills / Competencies


Agile Problem Solving


Customer Advocacy


Creative Negotiation Skills


Collection Management & Dispute Management


Operational Process Expertise


Account Management


Issue Resolution


Business Acumen


Stakeholder Service Orientation


Customer Correspondence




Knowledge


Understanding of Xerox products, solutions, and services (key offerings) – Preferred


Good knowledge of computer usage and Microsoft Office software (especially Excel) – Minimum




Behavior?


Proactive and Empowered


Thinks ahead and anticipates actions


Self-motivated to enhance and simplify programs, processes, and experiences


Take actions based on observed needs without waiting for direction


Creative


Moves with speed and urgency to actively address the needs of the business


Innovates to do things differently, more simply and effectively


Pivots quickly to address unanticipated obstacles


Accountable


Accepts responsibility for decisions and actions


Acknowledges and learns from experience


Collaborative


Inclusive of others to reach the best solution


Shares information and success with others


Expands understanding by seeking other's perspectives


Customer-focused


Moves decisively to solve customer and business challenges


Acts with passion and conviction in interactions with customers, partners, and colleagues






EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:


Education: 4 years bachelor’s degree in any relevant course (Accounting, Finance, etc.)


Experience: Knowledge of SAP and experience in Customer Service is a plus.


Certification / Licensure: Not Applicable