Xerox

JOB PURPOSE/MISSION/SUMMARY:

The Collections Specialist is responsible for managing all aspects of collections activity, including cash collection, account management, customer relations, and credit control. This role ensures timely payment of invoices, compliance with internal controls, and achievement of debt and cash targets. Strong relationship-building skills with customers, in-country teams, and internal billing and query teams are essential.

KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:

Primary Responsibilities:

• Analyze, reconcile, and collect a large portfolio of customer accounts to minimize past-due balances.

• Make outbound contacts with customers to ensure timely payment of invoices.

• Implement account administration, reconciliation, and account analysis.

• Manage credit and account activities, monitor payment patterns, and apply corrective measures when necessary.

• Ensure debt and cash targets are met on a monthly/quarterly basis.

• Maintain clean and reconciled ledgers.

• Ensure compliance with Sarbox and internal controls.

• Support implementation and maintenance of robotic process automation.

Key Deliverables:

• Timely and accurate collections.

• Compliance with audit and documentation standards.

• Achievement of cash and debt reduction targets.

COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:

Skills / Competencies:

• Strong attention to detail and organizational skills.

• Ability to work independently and as part of a team.

• Good communication skills (written and verbal English).

• Results-driven and adaptable to changing environments.

• Familiarity with ERP systems and computer literacy.

Behavior 

• Proactive and Empowered

• Thinks ahead and anticipates actions

• Self-motivated to enhance and simplify programs, processes, and experiences

• Take actions based on observed needs without waiting for direction

• Creative

• Moves with speed and urgency to actively address the needs of the business

• Innovates to do things differently, more simply and effectively

• Pivots quickly to address unanticipated obstacles

• Accountable

• Accepts responsibility for decisions and actions

• Acknowledges and learns from experience

• Collaborative

• Inclusive of others to reach the best solution

• Shares information and success with others

• Expands understanding by seeking other's perspectives

• Customer-focused

• Moves decisively to solve customer and business challenges

• Acts with passion and conviction in interactions with customers, partners, and colleagues

EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:

• Education: Bachelor’s degree in business, finance, or related field.

• Experience: 1-3 years of accounts receivable, or similar finance roles.

• Certifications: Not applicable.