Xerox

Purpose:
•  Responsible for collecting overdue payments and establishing re-payment arrangements.

•  Develops and implements credit and collection procedures.  Manages the collections process for delinquent accounts.  Supervises the collection process of coins and currency from parking meters and toll pay stations.


Scope:
General:
•  Contributes to departmental business plans and priorities by applying company policies and procedures to resolve a variety issues

•  Sets priorities for team to ensure task completion; coordinates work activities with other supervisors

•  Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills

•  Typically a graduate, although may have progressed into the role via equivalent business experience that provide knowledge and exposure to fundamental, theories, principles, and concepts

•  Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager


Primary Responsibilities:
•  Negotiates and approves payment arrangements.; makes adjustments to customer claims where necessary

•  Refers certain accounts to a collection agency or recommends legal action

•  Analyzes and prepares credit and/or collection status reports.

•  Maintains records on delinquent accounts.

•  All other duties as assigned.