General Information

City
Cebu
State/Province
Central Visayas (Region VII)
Country
Philippines
Department
CREDIT & COLLECTIONS
Date
Tuesday, January 20, 2026
Working time
Full-time
Ref#
20037687
Job Level
Individual Contributor
Job Type
Experienced
Job Field
CREDIT & COLLECTIONS

Description & Requirements

About Xerox Holdings Corporation
At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.



Job Overview:

The Order Management Specialist is responsible for accurately entering and processing customer orders, ensuring data accuracy and supporting a smooth order-to-cash process. This role works closely with Sales, Logistics, Customer Service, and in-country teams to meet daily, weekly, and monthly targets for order management activities.

Primary Responsibilities:
  • Manage designated workflow effectively to achieve SLA and targets.
  • Input and process orders and returns with 100% accuracy.
  • Review and validate orders for completeness, pricing accuracy, and required documentation.
  • Maintain and update customer details, order notes, billing/shipping information; generate basic reports as needed.
  • Serve as a primary point of contact for order-related inquiries.
  • Ensure compliance with work instructions and corporate guidelines encompassing ethical and financial rules.
  • Support implementation and maintenance of robotic process automation.
Key Deliverables:
  • Accurate and timely order processing.
  • Compliance with audit and documentation standards.
  • Achievement of SLA and order management targets.
Skills / Competencies:
  • Strong attention to detail and quality orientation.
  • Good communication and multitasking skills.
  • Familiarity with SAP or other CRM/ERP systems.
  • Ability to work independently and as part of a team.
  • Adaptable to a changing environment and flexible regarding working patterns.
Behavior:
  • Proactive and Empowered
  • Thinks ahead and anticipates actions
  • Self-motivated to enhance and simplify programs, processes, and experiences
  • Take actions based on observed needs without waiting for direction
Creative:
  • Moves with speed and urgency to actively address the needs of the business
  • Innovates to do things differently, more simply and effectively
  • Pivots quickly to address unanticipated obstacles
Accountable:
  • Accepts responsibility for decisions and actions
  • Acknowledges and learns from experience
Collaborative:
  • Inclusive of others to reach the best solution
  • Shares information and success with others
  • Expands understanding by seeking other's perspectives
Customer-focused:
  • Moves decisively to solve customer and business challenges
  • Acts with passion and conviction in interactions with customers, partners, and colleagues
Basic Requirements:
  • Bachelor's degree in business or related field (preferred).
  • 1-3 years in order entry or customer service.

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