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JOB PURPOSE/MISSION/SUMMARY:


The Transportation Specialist is responsible for managing transportation and logistics activities that occur after order entry to ensure timely, accurate, and cost-efficient shipment of goods to customers. This role supports the Order-to-Delivery process by coordinating with internal stakeholders, warehouses, and external carriers while ensuring compliance with transportation processes, service level expectations, and cost controls.




KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:


Primary Responsibilities:


Manage post–order entry transportation requests including special delivery additions, shipment expediting, and freight quotation requests.


Administer carrier system linkages between Lexmark systems (SAP) and external carrier platforms (e.g., UPS, FedEx), including user access, password resets, and cost center maintenance.


Handle freight payment activities, including remittance processing, freight charges inquiries, freight feeds, and invoice validation.


Run, review, and validate transportation reports such as Ryder US/Canada BOL and CTSI BOL reports.


Monitor and distribute carrier exception reports (e.g., UPS & FedEx exception report – 5001 DC).


Initiate and manage carrier claims related to damaged freight, parcel claims, and lost shipments.


Act as liaison between internal stakeholders (Order Management, Warehouse, Finance) and external transportation partners.


Handle reconsignment requests and manage shipment escalations.


Coordinate with warehouses to resolve carrier-related shipment issues and ensure required shipping documentation is completed and submitted.




Key Deliverables:


On-time delivery of customer shipments.


On-time and accurate communication of shipment details for warehouse and stakeholder visibility.


Accurate and timely carrier invoice processing and payment issuance.


Successful recoupment of costs resulting from carrier shipment errors.


Accurate and timely transportation reporting.




COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:


Skills / Competencies:


Strong attention to detail and quality orientation.


Good communication and multitasking skills.


Strong process knowledge of transportation and logistics workflows


Critical thinking and issue resolution for transportation discrepancies


Ability to work independently and as part of a team.


Adaptable to a changing environment and flexible working patterns.




Behavior?


Proactive and Empowered


Thinks ahead and anticipates actions


Self-motivated to enhance and simplify programs, processes, and experiences


Take actions based on observed needs without waiting for direction


Creative


Moves with speed and urgency to actively address the needs of the business


Innovates to do things differently, more simply and effectively


Pivots quickly to address unanticipated obstacles


Accountable


Accepts responsibility for decisions and actions


Acknowledges and learns from experience


Collaborative


Inclusive of others to reach the best solution


Shares information and success with others


Expands understanding by seeking other's perspectives


Customer-focused


Moves decisively to solve customer and business challenges


Acts with passion and conviction in interactions with customers, partners, and colleagues






EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:


Education: Bachelor’s degree in business or related field (preferred).


Experience: 1-3 years in order entry or customer service.


Certifications: Not applicable.