Xerox

The Partner Operations Manager is responsible for ensuring the seamless execution of operational, financial, and program management functions that support the company’s strategic partner ecosystem. This role is ideal for a highly organized, process-driven professional who can leverage AI tools and automation to streamline workflows, ensure accuracy, and enhance decision-making across partner programs. The Partner Operations Manager acts as the backbone of the Partner & Alliances team, driving operational efficiency, financial governance, and scalable processes that enable growth and strong partner engagement.

Key Responsibilities:

Operational Excellence

• Build, document, and optimize partner operations processes to ensure efficiency, accuracy, and scalability.
• Leverage AI and automation to streamline information, reporting, and workflow tracking.
• Maintain centralized tools, trackers, and documentation to ensure partner program deliverables are executed on time and with precision.

Financial & Program Governance

• Oversee financial operations tied to partner programs, including rebates, MDF, SPIFFs, and event budgets.
• Monitor budgets, track spend, and prepare clear, accurate reporting for leadership and finance.
• Ensure compliance with internal controls, program requirements, and audit standards.

Partner Program Support

• Coordinate partner program activities, including onboarding, enablement, and ongoing program deliverables.
• Track partner performance metrics, identify trends, and provide actionable insights to leadership.
• Support cadence meetings, trainings, and joint planning sessions with internal teams and external partners.

Cross-Functional Collaboration

• Partner with sales, marketing, finance, and vendor teams to align on priorities and deliverables.
• Support internal teams with reporting, data insights, and process improvements that drive revenue growth.
• Act as an escalation point for partner operational issues, ensuring timely resolution and communication.

Qualifications:

• 5+ years of experience in partner operations, channel management, or a related field.
• Proven ability to manage complex, detail-intensive workflows with high accuracy.
• Strong financial acumen with experience in budget tracking, rebates, and incentive management.
• Skilled in using AI and automation to streamline data, reporting, and operational processes.
• Excellent organizational and project management skills; thrives in fast-paced, cross-functional environments.
• Strong communication skills with the ability to collaborate effectively with internal and external stakeholders.
• Proficiency in Microsoft Office Suite and partner/vendor portals; experience with AI productivity tools preferred.