General Information

City
Saltillo
State/Province
Coahuila
Country
Mexico
Department
SERVICE DELIVERY MANAGEMENT
Date
Wednesday, September 20, 2023
Working time
Full-time
Ref#
20038413
Job Level
Individual Contributor
Job Type
Experienced
Job Field
SERVICE DELIVERY MANAGEMENT
Seniority Level
Entry Level

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

  • Actividades generales:

    • Carrera técnica completa, o carrera profesional trunca
    • 1 años de experiencia en servicios atención al cliente y soporte a equipo de impresión (de preferencia Lexmark)

    Responsabilidades

    • Atención incidentes en sitio.
    • Gestión solicitudes e incidentes.
    • Atención Solicitudes Usuarios en Sitio.
    • Realizar recorrido a la planta
    • Preparación de reportes (Excel) de resolución de incidentes, niveles de cumplimiento de SLAs.
    • Reparación multifuncionales Lexmark
    • Colocación de kits de mantenimiento. 
    • Control de solicitud de consumibles y retorno de los mismos      
    • revisión de Equipos de la Planta
    • Mantenimientos preventivos y correctivos en equipos Lexmark               

    Conocimiento:

    • Excel
    • Herramientas de monitoreo (Service Now)

    Ubicación asignada:

    Daimler Vehículos Comerciales México, S. de R.L. de C.V. 

    Carretera General Cepeda 8395 Ejido Derramadero 
    Saltillo, COAH 25300 

    Lunes a sábado 

    Rotación de los 3 turnos.



• Completed technical degree or incomplete professional degree
• 1 year of experience in customer service and support for printing equipment (preferably Lexmark)

Responsibilities

• On-site incident support
• Management of requests and incidents
• On-site user support
• Conduct plant walkthroughs
• Prepare Excel reports on incident resolution and SLA compliance levels
• Repair Lexmark multifunction printers
• Install maintenance kits
• Manage consumable requests and returns
• Inspect plant equipment
• Perform preventive and corrective maintenance on Lexmark equipment

Knowledge

• Excel
• Monitoring tools (ServiceNow)

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