General Information

City
Portsmouth
State/Province
Hampshire
Country
United Kingdom
Department
DELIVERY_ACCOUNT_OPERATIONS
Date
Friday, September 12, 2025
Working time
Full-time
Ref#
20036432
Job Level
Individual Contributor
Job Type
Experienced
Job Field
DELIVERY_ACCOUNT_OPERATIONS
Seniority Level
Entry Level

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.


Purpose:

  • Added to Job Family Service Delivery - CR in scan/refresh process
  • The role holder works as part of the service delivery team that is aligned to one or more customers.  He/she will have focus on the following:
  • Delivery of service that meets SLA and delights the customer (KPI:  SLA achieved & high customer satisfaction)
  • Supporting the achievement of productivity improvements (KPI:  Value for customer & enhanced margin)
  • Contributing to service transformation and business growth (KPI: Further profitable service revenue)
  • The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.

Requirements:
  • Entry Level with little or no prior work experience
  • Acquires basic skills to perform routine tasks
  • Work is routine and requires minimal problem resolution
  • Completes work with limited autonomy
  • Works with either close supervision or under clearly defined procedures
Primary Responsibilities:
  • Carry out regular preventative maintenance checks on client fleet of machines
  • This is an extremely active position that requires the ability to lift 30 kg, walking, standing, squatting, bending, and driving for over 50% of the workday.  
  • Proactively resolve and escalate issues
  • Order and replenish consumables
  • Maintain log of all activities including on-site parts inventory
  • Maintain clean and tidy devices and surrounding environment
  • Carry out first level repair utilizing basic technical and/or electrical skills
  • Escalate in accordance with agreed procedures for next level maintenance and technical support
  • Interface with Customer Service Organization

Additional Requirements
Security Check (SC) clearance is a requirement for this role.

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