General Information

Country
United States
Date
Friday, July 24, 2026
Working time
Full-time
Ref#
20040377
Job Level
Individual Contributor
Job Type
Experienced
Seniority Level
Mid-Senior Level
Currency
USD - United States - US
Annual Base Salary Minimum
102,720
Annual Base Salary Maximum
205,440
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.


Position Summary

The Pre-Sales Lead – Field Services serves as the operational and technical leader for the Field Services presales organization. This is a player/coach role responsible for both leading the team's day-to-day presales operations and directly supporting strategic opportunities.

The role owns presales execution, proposal quality, service-level agreement (SLA) compliance, process standardization, pipeline visibility, and team development. The Presales Lead partners closely with Sales, Delivery, PMO, Engineering, and Operations to ensure opportunities are accurately scoped, professionally documented, and transitioned efficiently into delivery.

In addition to leadership responsibilities, the role maintains an active presales workload, supporting client discovery, solution design, ROM development, SOW creation, and executive customer engagement.

Purpose of the Role

  • Serve as the operational owner of the Field Services pre-sales function.
  • Prioritize and assign opportunities based on complexity, urgency, revenue impact, and resource availability.
  • Review pipeline health, opportunity aging, proposal backlog, and SLA adherence.
  • Develop operational reporting and dashboards to improve visibility into presales performance.
  • Recommend staffing, process, and organizational improvements to support growth.
  • Improve proposal turnaround time and SLA performance.
  • Standardize pre-sales processes, documentation, and quality controls.
  • Serve as the escalation point for complex opportunities and client requirements.
  • Coach and develop the presales team.
  • Provide technical and operational leadership across the sales lifecycle.
  • Establish measurable accountability, visibility, and reporting within the pre-sales organization.

Strategic Sales Partnership

  • Partner with Sales leadership to improve qualification, pricing strategy, and opportunity selection.
  • Participate in executive customer discussions and strategic client pursuits.
  • Improve conversion rates through stronger solution alignment and proposal quality.
  • Act as a trusted advisor to Sales leadership regarding service capabilities and resource planning.

Business Outcomes

Responsible for influencing:

  • Win rate
  • Proposal turnaround time
  • SLA attainment
  • Revenue conversion
  • Gross margin considerations
  • Client satisfaction
  • Presales utilization

Requirements

Experience

  • 5+ years of experience in IT services, Field Services, infrastructure deployment, managed services, or technical project delivery.
  • 3+ years in a presales, solution design, services consulting, or technical leadership role.
  • Proven experience leading cross-functional teams and coordinating efforts across Sales, Delivery, PMO, Engineering, and Operations.
  • Demonstrated success developing Statements of Work (SOWs), ROM estimates, project scoping, pricing models, and service proposals.
  • Experience supporting enterprise clients and managing complex, multi-site technology deployments.
  • Prior leadership experience managing resources, workflows, SLAs, and performance metrics preferred.

Leadership Competencies

  • Proven player/coach leadership style with the ability to contribute individually while developing others.
  • Strong operational discipline with a focus on process standardization, SLA adherence, and continuous improvement.
  • Ability to build accountability, establish quality standards, and drive execution across multiple teams.
  • Excellent organizational and prioritization skills in a high-volume, fast-paced environment.
  • Ability to influence stakeholders without direct authority.

This position provides the leadership, operational ownership, and presales expertise needed to scale the Field Services organization, improve pipeline execution, strengthen proposal quality, and ensure consistent delivery of a high-quality customer experience.

 

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