General Information

City
Portland, Vancouver
State/Province
Oregon, Washington
Country
United States
Department
DELIVERY_ACCOUNT_OPERATIONS
Date
Friday, April 11, 2025
Working time
Full-time
Ref#
20035571
Job Level
Individual Contributor
Job Type
Experienced
Job Field
DELIVERY_ACCOUNT_OPERATIONS
Seniority Level
Entry Level
Currency
USD - United States - US
Annual Base Salary Minimum
28,560
Annual Base Salary Maximum
57,120
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.

Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Overview:

We are seeking an enthusiastic, well-organized, and computer-savvy individual to join our Delivery Operations department at Xerox. The successful candidate will handle requests for invoices, drawings, literature codes, warranty documents, and various other documents. Our ideal candidate possesses excellent customer service skills and is an outstanding interpersonal communicator, ready to take on new challenges.


Main Responsibilities:

  • Responding to requests for invoices, drawings, issuing literature codes, warranty document handling, and retrieving various documents.
  • Managing stored records by updating retention codes, dates, descriptions, and destruction dates. Discerning whether a record/retention code is appropriate for a given record, and if the record fits the criteria for being permanent.
  • Keeping track of new truck folder records for a period of six months before moving to Iron Mountain.
  • Responding to the truck plant requests for truck folder records in case of warranty issues. This requires the ability to locate a particular box or file in Iron Mountain that may contain the desired truck folder.
  • Following protocol to notify owners of records of approaching destruction dates. Providing follow up notices if a customer does not respond within 45- and 30-day timeframes.
  • Seeking final approval from legal and tax departments prior to submitting records for destruction.
  • Learning the importance of securing boxes and being sensitive to the confidential nature of company records. This includes strapping boxes and the boxes to pallets.
  • Learning the various sources of information to fulfill customer requests. This also includes various people within Daimler that can provide a document such as a drawing or invoice.
  • Maintaining logs of monthly exports to Iron Mountain, especially for new records or boxes.
  • Keeping track of all activities in a monthly spreadsheet to be sent to your supervisor.
  • Being aware of records sitting too long and grouping records by department that can be returned to Iron Mountain.
  • Making updates to the procedure to ensure that all processes are documented, and are helpful for cross training.


Skills and Qualifications:

  • Experience managing onsite operations for scanning and digitizing client email and other documentation.

  • Adapts departmental plans and priorities to address resource and operational challenges.
  • Uses critical thinking skills to make informed decisions guided by policies, procedures, and business plan.
  • Ability to manage and prioritize workloads to meet contractual Service Level Agreements
  • Proven ability to work under pressure, handling multiple tasks to ensure timely completion of all activities.
  • Analyzes complex technical problems and delivers solutions where precedent may not exist.

Additional Benefits:
  • Substantial growth opportunities for future career development within a supportive and collaborative company culture
  • Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
  • Paid time off, plus holidays and personal days

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