General Information

City
Wilmington
State/Province
North Carolina
Country
United States
Department
DELIVERY_ACCOUNT_OPERATIONS
Date
Wednesday, April 1, 2026
Working time
Full-time
Ref#
20038912
Job Level
Individual Contributor
Job Type
Experienced
Job Field
DELIVERY_ACCOUNT_OPERATIONS
Seniority Level
Associate
Currency
USD - United States - US
Annual Base Salary Minimum
34,740
Annual Base Salary Maximum
69,480
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.

Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Purpose:
The Senior Service Delivery Associate is responsible for leading and executing advanced print, mail, and document services at client sites. This role supports higher complexity work, including digital production, quality assurance, customer engagement, and system reporting, while serving as a key point of contact for clients and internal teams.

Primary Responsibilities:
  • Operate and troubleshoot high-volume and digital printing equipment and finishing tools (e.g., inserters, laminators, binders).
  • Coordinate and execute advanced mailroom tasks including sorting, tracking, and distribution.
  • Serve as primary contact for customer requests, job intake, and status updates.
  • Perform advanced file handling (format conversion, data merging, scanning, archiving).
  • Maintain inventory and supply levels, conduct meter reads, and ensure billing accuracy.
  • Train and support junior team members or cover for other sites during absences.
  • Participate in workflow optimization and continuous improvement initiatives.
  • Ensure adherence to Service Level Agreements (SLAs), security policies, and safety standards.

Skills and Qualifications:
  • Strong technical proficiency with Microsoft Office, print production software, and scanning tools.
  • Ability to troubleshoot equipment and escalate issues when necessary.
  • Excellent organizational, communication, and multitasking skills.
  • Detail-oriented with the ability to meet tight deadlines and quality standards.
  • Capable of lifting up to 50 lbs, and standing/walking for extended periods.
  • Valid driver’s license and ability to travel between sites (where applicable).

Education and Experience:
  • High School Diploma or equivalent required; post-secondary technical training preferred.
  • 1–3 years of experience in a customer-facing, print/mail production or service delivery environment.
  • Experience with workflow improvement and digital systems is a plus.

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