General Information

City
Wilmington
State/Province
North Carolina
Country
United States
Date
Thursday, May 28, 2026
Working time
Full-time
Ref#
20039563
Job Level
Individual Contributor
Job Type
Experienced
Seniority Level
Entry Level
Currency
USD - United States - US
Annual Base Salary Minimum
39,240
Annual Base Salary Maximum
78,480
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.

Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Purpose:
The Service Delivery Associate plays a critical role in executing on-site customer solutions, including mailroom services, print and document operations, and administrative support tasks, ensuring service excellence and customer satisfaction.

Primary Responsibilities:
  • Operate office and production equipment (e.g., printers, scanners, inserters, fax machines) and ensure optimal performance.
  • Perform mail handling duties including sorting, scanning, distribution, and package tracking.
  • Support document preparation, printing, and finishing (e.g., stapling, binding, laminating).
  • Maintain accurate logs and documentation for billing, meter reads, and production jobs.
  • Ensure compliance with Service Level Agreements (SLAs) and promptly escalate issues.
  • Monitor supply inventory and perform replenishment as needed.
  • Deliver excellent customer service and act as a key daily contact for client interactions.
  • Use Microsoft Office tools and internal systems to complete administrative and reporting tasks.

Skills and Qualifications:
  • Strong interpersonal and communication skills.
  • Ability to multitask and manage priorities in a fast-paced environment.
  • Functional knowledge of Microsoft Office (Word, Excel, Outlook).
  • High attention to detail and organization.
  • Ability to work independently and problem-solve operational issues.
  • Comfortable with light physical tasks (e.g., lifting up to 50 lbs, standing for extended periods).

Education and Experience:
  • High School Diploma or equivalent required.
  • 1+ year of experience in customer service or operations support preferred.
  • Training on Xerox systems and equipment will be provided.

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