General Information

City
Brighton, Irondequoit, Rochester, Webster
State/Province
New York
Country
United States
Department
DELIVERY_ACCOUNT_OPERATIONS
Date
Thursday, November 7, 2024
Working time
Full-time
Ref#
20034437
Job Level
Individual Contributor
Job Type
Experienced
Job Field
DELIVERY_ACCOUNT_OPERATIONS
Seniority Level
Entry Level
Currency
USD - United States - US
Annual Base Salary Minimum
28,560
Annual Base Salary Maximum
57,120
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.

Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Job Summary:

The Print and Mail Service Representative will be required to cover different customer accounts supporting the print production department performing tasks such as mail sorting/delivering mail, operating basic print equipment and maintaining reporting logs. Additionally, may be required to cover extended periods at accounts due to special projects or unforeseen circumstances/absences. Candidates may be required to travel for multiple overnights as well.

Primary Responsibilities:

  • Position is Monday - Friday, 7:30am-4:30pm
  • Start day in Print Shop located in Webster, NY and work there from 7:30am-9:00am
  • Leave Print Shop at 9am with Xerox vehicle and drive to Post Office in Greece, NY to pick-up customers daily mail.
  • Bring the mail to customer building, and sort the mail and pick up packages at the site that were delivered by UPS/Fedex from previous day
  • Organize the mail and packages and deliver it to (4) main buildings within a 3-mile radius for customer
  • While doing the deliveries, also responsible for picking up "outgoing" customer mail, and bringing it back to the Print Shop.
  • After deliveries are made, go back to Print Shop in Webster, NY which is usually around 1pm
  • Spend the remaining part of the afternoon doing print production work in the Print Shop.
  • Know how to run/operate Xerox production color and black and white devices.
  • Finishing work to complete:  hole punching, folding, shrink-wrapping, paper cutting, etc....
  • Must have ability to lift up to 50 lbs.
  • Must have good computer skills, and know Microsoft Word, Excel, and Outlook
  • Distribute supplies as required.
  • Must have good communication skills, as associate is interacting with customers on a daily basis

Skills and Qualifications:
  • Ability to travel every day via vehicle.
  • Minimum of one (1) year experience in a Customer Service role.
  • Basic technical troubleshooting skills and adaptability to learn print production equipment.
  • Functional knowledge of a PC, including Microsoft Office and web browsing, sending and receiving emails, managing files, and performing data entry.
  • Ability to learn multiple tasks at accounts and continue daily operations when main operator(s) are out of the office.
  • High School Diploma or equivalent.
  • Must be able to stand for long periods of time, walk, bend, and reach and lift up to 50 lbs.

Additional Benefits:
  • Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
  • Paid time off, plus holidays and personal days
  • Substantial growth opportunities for future career development within a supportive and collaborative company culture.

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