Xerox

Digital Print Production:

• Operate digital print equipment - Black & White and Color Copiers/Printers
• Understanding of workflow tools such as Free Flow and/or Fiery
• Operate standard finishing equipment (paper cutters, bindery, laminating, desktop folders and drill)
• Point of contact to receive customer requests, provide estimates, schedule, and track print production request/s
• Perform basic quality inspection before, during and after output of each production run
• Track and store jobs as customer requires for reuse at a future date
• Maintain reporting logs and information for billing purposes
• Wrap, pack, label, and ship finished product if applicable
• Maintain appropriate supply inventory levels
• Problem solves basic issues to complete digital print production, delivery, and output requirements
• Ability to lift up to 50 pounds
• Attention to detail to allow for accurate balancing of files
• Ability to follow written instructions for processing different types of jobs
• Ability and willingness to learn and develop

Associate Document Advisor:

• Overall Project Management - Manages smaller, simple projects independently, manages complex projects with support from Service Delivery Manager
• Reviews job specifications for accuracy and full understanding
• Reviews supplier to ensure we have the proper suppliers on the list for the job.
• Works with Client/Account team to determine requirements and manage suppliers effectively
• Works with Suppliers and Account team to provide solutions and support
• Works with suppliers and internal stakeholders to make sound buying decisions which drive increased client value, high customer satisfaction and enhanced margin
• Reviews job specifications for full understanding of the project. Providing timely and accurate estimating service that meets SLA requirements and delights the customer
• Determines potential suppliers to quote jobs (on appropriate technology / print devices
• Manages the quote and award process
• Manages margins on procurement to ensure that we meet and exceed company’s and client’s expectations regarding cost savings and profitability
• Analyzes proof(s) for content, production challenges and concerns

Required Skills:

• Excellent communications skills (oral and written)
• Intermediate use of MS Office, Adobe and other relevant software
• Ability to multitask and work with minimal supervision
• Knowledge of print production including specific industry or application specific experience
• Relationship building skills
• Problem solving skills
• Developing IT skills, possesses an ability to use existing and new technologies.
• Ability to prioritize and ensure execution of tasks
• Strong attention to detail
• Recognizing and communicating key information
• Able to operate effectively in a virtual team environment

Experience:

• 1-2 years’ experience in a Digital Print Shop and Customer Service environment
• 2-3 years’ experience in the Print Industry in the procurement field (preferred)