Xerox

Job Summary:

The Print and Mail Service Representative will be required to cover different customer accounts supporting the print production department performing tasks such as mail sorting/delivering mail, operating basic print equipment and maintaining reporting logs. Additionally, may be required to cover extended periods at accounts due to special projects or unforeseen circumstances/absences. Candidates may be required to travel for multiple overnights as well.

Primary Responsibilities:

• Operate office/production equipment (print, mail functions).
• Handle high volume folding and inserting mail equipment.
• Utilize standard finishing equipment (e.g. paper cutters, inserters, laminating, and hole punchers).
• Perform quality inspection before, during and after output of each production run.
• Problem solve issues to complete production, delivery, and output requirements.
• Provide excellent customer service skills and fulfil intermediate contracted customer requirements.
• Point of contact to receive, review and electronically log customer jobs.
• Maintain reporting logs and information for billing.
• Apply asset tags to office equipment and update database.
• Clean and maintain office equipment when necessary.
• Delivery of customer mail within office or remote locations.
• Distribute supplies as required.
• Perform operator maintenance on equipment.

Skills and Qualifications:

• Ability to travel every day via vehicle.
• Minimum of one (1) year experience in a Customer Service role.
• Basic technical troubleshooting skills and adaptability to learn print production equipment.
• Functional knowledge of a PC, including Microsoft Office and web browsing, sending and receiving emails, managing files, and performing data entry.
• Ability to learn multiple tasks at accounts and continue daily operations when main operator(s) are out of the office.
• High School Diploma or equivalent.
• Must be able to stand for long periods of time, walk, bend, and reach and lift up to 50 lbs

Additional Benefits:

• Paid time off, plus holidays and personal days
• Substantial growth opportunities for future career development within a supportive and collaborative company culture.