Xerox

About the Role: 
We’re seeking a strategic, results-driven Renewals Leader to architect and scale our renewals function across our IT services and solutions portfolio. This is a high-impact, cross-functional leadership role responsible for protecting and growing a substantial recurring revenue stream, supporting clients across multiple industries, and ensuring long-term customer success. You will play a key role in shaping retention strategy, mitigating churn risk, and driving upsell and expansion opportunities across a growing book of business. 

As a foundational hire, you’ll have the opportunity to build from the ground up—defining the renewals vision, implementing scalable systems, and optimizing processes that directly impact revenue predictability and customer lifetime value. 

Key Responsibilities: 

Own the full renewals lifecycle across a diverse and expanding customer base, managing millions in recurring revenue with a focus on retention, growth, and client satisfaction. 

Develop and implement scalable renewal strategies that ensure high retention rates, reduce churn, and surface opportunities for expansion. 

Partner cross-functionally with Sales, Customer Success, Service Delivery, and Finance to align renewal strategies with broader revenue and operational goals. 

Build a data-driven renewals engine—including forecasting, reporting, and health scoring metrics—to provide actionable insights and visibility to leadership. 

Analyze contract data, usage patterns, and customer feedback to identify at-risk accounts and proactively mitigate churn. 

Lead renewal negotiations, pricing conversations, and contract strategy to maximize customer lifetime value and strengthen long-term partnerships. 

Establish repeatable processes, playbooks, and systems to support scale as the company continues to grow and expand its client base. 

What We’re Looking For: 

5+ years in renewals, customer success, or account management roles in the IT services or SaaS industry, ideally managing large and complex accounts. 

Proven track record of improving retention rates and influencing revenue outcomes through strong customer engagement. 

Exceptional cross-functional collaboration and communication skills; able to align stakeholders around shared goals. 

Strong business acumen, with comfort in contract negotiations, pricing discussions, and customer value conversations. 

Analytical mindset with the ability to interpret data and use insights to shape strategy. 

Experience implementing and optimizing CRM tools, dashboards, or revenue platforms (e.g., Salesforce, Gainsight, etc.). 

Why Join Us? 
This role is a rare opportunity to build a mission-critical function from scratch, influence revenue outcomes at scale, and shape the customer journey for years to come. If you're energized by creating structure, driving measurable impact, and strengthening customer loyalty in a fast-paced environment—we want to talk to you.