General Information

City
Oak Brook
State/Province
Illinois
Country
United States
Department
CLIENT SERVICES
Date
Friday, May 30, 2025
Working time
Full-time
Ref#
20035899
Job Level
Manager without Direct Reports
Job Type
Experienced
Job Field
CLIENT SERVICES
Seniority Level
Associate
Currency
USD - United States - US
Annual Base Salary Minimum
74,520
Annual Base Salary Maximum
149,040
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com .

We’re seeking a mid-level career candidate interested in establishing a renewals process for service and software renewals across our portfolio. This is a high-impact, cross-functional role responsible for protecting and growing a substantial recurring revenue stream, supporting clients across multiple industries, and ensuring long-term customer success. You will play a key role in shaping retention strategy, mitigating churn risk, and driving upsell and expansion opportunities across a growing book of business.  

As a foundational hire, you’ll have the opportunity to build from the ground up—defining the renewals vision, implementing scalable systems, and optimizing processes that directly impact revenue predictability and customer lifetime value.  

Key Responsibilities:  

  • Own the full renewals lifecycle across a diverse and expanding customer base, managing millions in recurring revenue with a focus on retention, growth, and client satisfaction.  
  • Develop and implement scalable renewal strategies that ensure high retention rates, reduce churn, and surface opportunities for expansion.  
  • Partner cross-functionally with Sales, Customer Success, Service Delivery, and Finance to align renewal strategies with broader revenue and operational goals.  
  • Build a data-driven renewals engine—including forecasting, reporting, and health scoring metrics—to provide actionable insights and visibility to leadership.  
  • Analyze contract data, usage patterns, and customer feedback to identify at-risk accounts and proactively mitigate churn.  
  • Lead renewal negotiations, pricing conversations, and contract strategy to maximize customer lifetime value and strengthen long-term partnerships.  
  • Establish repeatable processes, playbooks, and systems to support scale as the company continues to grow and expand its client base.  

What We’re Looking For:  

  • 5+ years in renewals, customer success, or account management roles in the IT services or SaaS industry, ideally managing large and complex accounts.  
  • Proven track record of improving retention rates and influencing revenue outcomes through strong customer engagement.  
  • Exceptional cross-functional collaboration and communication skills; able to align stakeholders around shared goals.  
  • Strong business acumen, with comfort in contract negotiations, pricing discussions, and customer value conversations.  
  • Analytical mindset with the ability to interpret data and use insights to shape strategy.  
  • Experience implementing and optimizing CRM tools, dashboards, or revenue platforms (e.g., Salesforce, Gainsight, etc.).  

Why Join Us?  

This role is a rare opportunity to build a mission-critical function from scratch, influence revenue outcomes at scale, and shape the customer journey for years to come. If you're energized by creating structure, driving measurable impact, and strengthening customer loyalty in a fast-paced environment—we want to talk to you. 


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