General Information

City
Oak Brook
State/Province
Illinois
Country
United States
Department
SALES SUPPORT
Date
Monday, April 28, 2025
Working time
Full-time
Ref#
20035770
Job Level
Executive Manager
Job Type
Experienced
Job Field
SALES SUPPORT
Seniority Level
Associate
Currency
USD - United States - US
Annual Base Salary Minimum
58,440
Annual Base Salary Maximum
116,880
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com .

We’re looking for a proactive and strategic Sales Support Manager to lead a high-performing team of sales support professionals. This leadership role is key to driving operational efficiency, ensuring seamless project execution, managing escalations, and delivering actionable insights through data analysis. The ideal candidate will bring a mix of strong people leadership, operational rigor, and analytical acumen, all within a fast-paced, IT-driven environment.

Key Responsibilities

Team Leadership

  • Lead, coach, and develop a team of sales support professionals.

  • Conduct performance evaluations and provide ongoing feedback and support.

  • Foster a collaborative and motivating team culture with high engagement.

Project Management

  • Oversee the successful execution of sales support projects.

  • Align team efforts with broader business goals through cross-functional collaboration.

Escalation Management

  • Act as a point of contact for resolving sales team, client, or internal escalations.

  • Establish preventative processes to reduce recurrence and improve response times.

Operational Coverage

  • Ensure consistent support during peak times or employee absences.

  • Develop backup plans and resource strategies to maintain seamless operations.

Reporting & Analytics

  • Monitor sales support metrics to identify trends, gaps, and opportunities.

  • Provide leadership with clear, data-driven reports and recommendations.

Requirements

  • 5+ years of experience in sales operations, support, or related roles; 2+ years in a leadership/managerial capacity.

  • Proven track record of leading teams in fast-paced, high-volume environments.

  • Strong understanding of IT solutions or technology-based sales environments (preferred).

  • Excellent communication, problem-solving, and stakeholder management skills.

  • Proficient in CRM tools, reporting platforms, and Microsoft Excel/PowerPoint.

  • Ability to manage multiple priorities with a calm, strategic approach.

  • Bachelor's degree in Business, Operations, or a related field (preferred but not required).


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