Description & Requirements
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Overview:
The Sales Support Specialist provides operational and customer support to internal sales teams and clients across the French market. This role ensures efficient handling of customer requests, supports contract-related activities, and contributes to a seamless customer experience while strengthening internal and external partnerships. All candidates must be fluent (written and oral) in both English and French. This is a hybrid role that requires candidates to be within a commutable distance to Budapest.
Why Join This Team?
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Competitive compensation and benefits
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Flexible and hybrid work environment
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Opportunity to work in an international and collaborative setting
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Exposure to sales operations and customer engagement processes
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Ongoing learning and career development opportunities
What You’ll Do:
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Manage and coordinate customer and sales requests, ensuring timely resolution and follow-up
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Support deployment activities including planning, installation coordination, and customer onboarding
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Maintain accurate data and reporting using systems such as SAP and Salesforce
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Collaborate with internal teams, logistics providers, and stakeholders to support service delivery
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Manage escalations, shared inbox communications, and contribute to process improvements
What You Need to Succeed:
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Experience in sales support, customer service, or operations roles
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Strong organizational skills with attention to detail and ability to manage multiple priorities
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Effective communication and collaboration skills in a multicultural environment
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Proficiency in SAP, Salesforce, or similar systems is preferred
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Fluency in French and English
How We Set You Up for Success:
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Structured onboarding and role-specific training
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Access to tools and systems supporting sales and customer operations
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Continuous learning and development opportunities
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Supportive and inclusive team environment
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Opportunities to contribute to process improvements and operational excellence
Additional Information:
This role acts as a key interface between customers, sales teams, and internal support functions. Responsibilities may evolve in line with business needs.
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