General Information

City
Bellevue, Issaquah, Kent, Renton, Seattle, Tukwilla
State/Province
Washington
Country
United States
Department
SALES SUPPORT
Date
Tuesday, March 4, 2025
Working time
Full-time
Ref#
20035273
Job Level
Individual Contributor
Job Type
Experienced
Job Field
SALES SUPPORT
Seniority Level
Associate
Currency
USD - United States - US
Annual Base Salary Minimum
51,984
Annual Base Salary Maximum
103,968
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.

Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.


Overview: 

Xerox Company is an information services technology company that has continually redefined the workplace experience for more than 100 years is currently seeking a Sales Support Associate/Specialist to work and provide support to our Major Account customers with both internal and external communication by educating, escalating, and resolving issues to promote revenue generating activity.

What We Offer: 
  • Competitive compensation (hourly compensation and applicable overtime).  
  • Comprehensive benefits offerings (including medical, dental, vision, and life insurance).  
  • Retirement plan - 401k.  
  • Paid holidays, personal choice days and paid time off.  
  • A culture that offers flexibility and a healthy work-life balance. 
What You’ll Do: 
  • Manage customer relationships to ensure a high degree of customer satisfaction, loyalty and retention. Work with sales teams to ensure client expectations are delivered upon and demonstrate an organized and united front to the customer.  
  • Determine customer billing / invoicing needs. Function as a liaison between customer and financing partner to meet these needs.  
  • E-Automate, a cloud-based managed print service software for office technology businesses, reporting.  
  • Update customer equipment lists to reflect all additions, deletions, moves, etc. – Major accounts.  
  • Resolve customer issues such as billing, leasing, invoicing, FMAudit, service and supply escalations.   
  • Account review development, quarterly business reviews (QBR), and coordination – Major accounts.  
  • Work with the Sales Team, external support, Xerox, Operations and Leasing (internally or externally) as needed to reach resolution.  
  • Routinely display and create a helpful and positive work culture.  
  • Encourage and build positive relationships and communicate effectively with all co-workers and external customers and vendors.  
  • Always conduct self as the public image of the company in accordance with the Xerox Code of Conduct.  
What You Need to Succeed:  
  • Strong PC skills (Microsoft programs) and aptitude are required.  
  • Excellent written and verbal communication skills. 
  • Strong project management, time management and organizational skills.  
  • Attention to detail and committed follow-through on issues, problems, projects.  
  • Demonstrated problem-solving abilities. 
  • Proven ability to perform accurately under time-sensitive situations.  
  • Strong internal and external customer service skills and capable of working with and assisting sales and logistics personnel. 
How We Set You Up for Success: 
  • Hands-on training of Xerox equipment and all aspects of the role and responsibilities.  
  • Job shadowing to prepare you to perform repairs, set-ups and troubleshoot independently.  
  • Ongoing career development.

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