Xerox

About the Role

We are looking for a Sales Support Specialist to join our team in Cebu. This role supports Client Executives by managing post‑order activities, ensuring smooth order processing, coordinating with internal teams, and helping maintain excellent customer experience.

Key Responsibilities

Order Management & Post‑Order Support

• Monitor open orders and update Sales on backorders or delays.
• Respond to inquiries regarding tracking, serial numbers, lost shipments, and order status.
• Manage order updates including revisions, corrections, and documentation uploads.
• Upload software license information to corresponding orders.

Billing & Documentation

• Coordinate with Accounting to ensure complete documentation for billing.
• Assist in resolving vendor invoice discrepancies.
• Create and process credit/rebill requests and manual invoices as needed.

Accounts Receivable Support

• Handle AR collections for assigned accounts.
• Research and resolve issues preventing payment.
• Communicate professionally with clients and internal teams to clear payment barriers.

Purchasing & Coordination

• Place Amazon and credit card orders following company policies.
• Manage a shared mailbox and distribute inquiries to the appropriate teams.
• Upload tracking and serial numbers into internal systems.
• Act as the liaison between Sales, Accounting, Vendors, and Operations.

Qualifications

Education

• Bachelor’s degree in Finance, Accounting, or a related field.

Experience

• Mid‑level experience in Finance, Accounting, Order Management, or similar support roles.

Must‑Have Skills

• Strong finance or accounting background
• Proficient in Microsoft Excel
• Experience using ERP systems
• Strong communication and coordination skills
• Ability to work in US shift schedule
  
  
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