Xerox

Skills & Abilities:

• Effective and productive working remote or on site.
• Self-starter - Takes the initiative with minimal direction, including learning new technologies.
• Self-managing – Utilizes time effectively, productive, strong proven ability to work and manage multiple tasks on a priority interrupt basis.
• Team skills – Work group prioritized vs. individual, contributes and initiates assistance to team members, takes on tasks and follows through effectively.
• Communication skills – In person and remote oral and written communications, attention to detail, documentation of actions and next steps, and ongoing tracking, ownership and closed loop follow up.
• Problem Solving / Analytical – Methodical, analytical, detail oriented.  Ability to identify problems and effectively resolve problems in a timely fashion.
• Detail oriented – Documents details in ticketing systems, communications are clear and concise, maintains action and priority list, follows up on all actions and required activities consistently.

• Experience: 3+ years working with end users on IT and application related matters and/or prior experience working with a managed services customer. Entry level consideration with work experience. Proven work experience in large customer environments leveraging XDM & XSM experience is a plus.
• Education: Associate's Degree or greater in IT or related field. Work experience and professional certifications will also be considered.
• Computer Skills: Familiarity of mainstream technology solutions such as Microsoft Windows platforms, O365 application suite, firewall, security, access controls, virtualization technologies, switching / routing technologies, and cloud computing.
• Certifications: IT industry certifications are preferred, specifically CompTIA Network+. *If not currently held, candidate learning path toward CompTIA Network+ certification within 12 months desired.

• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
• Paid time off, plus holidays and personal days.
• Substantial growth opportunities for future career development within a supportive and collaborative company culture.