General Information

City
Winnipeg
State/Province
Manitoba
Country
Canada
Department
IM SUPPORT
Date
Thursday, October 31, 2024
Working time
Full-time
Ref#
20034315
Job Level
Individual Contributor
Job Type
Experienced
Job Field
IM SUPPORT
Seniority Level
Associate
Currency
CAD - Canada - CA
Annual Base Salary Minimum
39,900
Annual Base Salary Maximum
79,800
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit Xerox Careers. If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search.  
Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

The Systems Technician is responsible for providing technical support for workstation hardware and software. This includes installing, configuring, troubleshooting, and maintaining various workstation technologies in a corporate environment.


Overview:


  • Resolve Tickets escalated from Tier 1 Service Desk
  • Ability to work in Active Directory
  • Respond in timely manner to requests and issues
  • Repair and replace equipment as needed
  • Provide onsite and remote support to end users
  • Respond to tickets in accordance with SLA guidelines
  • Create documentation for staff for training purposes

Technical Skills:


  • Operating Systems: Proficient in troubleshooting and supporting both Windows and MacOS environments. This includes installation, configuration, and problem resolution.
  • Hardware Support: Demonstrated ability to diagnose and resolve hardware issues with desktops, laptops, and associated peripherals.
  • Networking: Basic understanding of networking concepts, including IP addressing, DHCP, and DNS. Capable of troubleshooting network connectivity issues and configuring network settings on workstations.
  • Software Applications: Proficient in supporting common software applications, including Microsoft Office Suite and various web browsers (e.g., Google Chrome, Firefox, Microsoft Edge). Knowledge of financial software such as Sage 50 and QuickBooks is considered a plus.
  • Remote Desktop Tools: Experience with remote desktop support tools, such as TeamViewer, Microsoft Remote Desktop, or similar. Knowledge of Sophos Connect and Sonicwall Netextender is a plus.
  • Cybersecurity: Understanding of antivirus software, basic malware detection, and cybersecurity best practices. Ability to identify and mitigate security risks in a workstation environment.

Education:

  • Certificate or Degree in Information Technology, Computer Science, or a related field preferred.
  • Additional certifications in Information Technology, such as CompTIA A+, Network+, Microsoft Azure Fundamentals, or Microsoft 365 Certified: Endpoint Administrator Associate, are highly advantageous.

Experience:

  • 2+ years of experience in a technical support or IT support role, with specific emphasis on workstation support in a corporate environment. Prior experience in a service desk or contact center environment is beneficial.
  • Valid Driver's License for Canada - will need to use own vehicle for travel in Winnipeg area.

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