General Information

City
Cebu, Cebu City, Lapu-Lapu City, Mandaue City
State/Province
Central Visayas (Region VII)
Country
Philippines
Date
Tuesday, April 14, 2026
Working time
Full-time
Ref#
20039174
Job Level
Individual Contributor
Job Type
Experienced
Seniority Level
Associate

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview:
The Solutions Specialist provides technical support for complex software and hardware solutions across server-based, cloud-based, and device-based environments. This role focuses on troubleshooting, resolving customer issues, and delivering a high-quality support experience through effective communication and problem-solving.

Why Join This Team:
  • Work in a dynamic technical support environment with exposure to advanced technologies
  • Support a wide range of solutions including cloud, server, and device-based systems
  • Build strong problem-solving and technical troubleshooting expertise
  • Collaborate with knowledgeable teams and customers
  • Develop skills in customer communication and technical resolution

What You Will Do:
  • Provide technical support via phone and email for complex solution products
  • Analyze issues, troubleshoot effectively, and identify appropriate solutions
  • Own and manage customer issues through to full resolution
  • Communicate clearly with customers, providing updates and guidance
  • Collaborate with team members to improve processes and service delivery

What You Need to Succeed:
  • Bachelor’s degree in Computer Science, Engineering, or related field or equivalent experience
  • 2 to 3 years of technical support experience
  • Basic knowledge of computer systems, networking, and printing technologies
  • Familiarity with server-based, cloud-based, and device-based solutions
  • Strong communication, analytical, and organizational skills
  • Amenable to shifting schedule (APAC, EMEA, NA)

How We Set You Up for Success:
  • Training on supported technologies and troubleshooting processes
  • Exposure to a variety of technical environments and customer scenarios
  • Collaborative team environment focused on knowledge sharing
  • Opportunities to strengthen technical and customer support skills
  • Structured processes to support effective issue resolution

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