General Information

City
Milwaukee, Racine, Waukesha, West Allis
State/Province
Wisconsin
Country
United States
Department
TECHNICAL_SERVICE_MANAGEMENT
Date
Tuesday, April 22, 2025
Working time
Full-time
Ref#
20035709
Job Level
Executive Manager
Job Type
Experienced
Job Field
TECHNICAL_SERVICE_MANAGEMENT
Seniority Level
Associate
Currency
USD - United States - US
Annual Base Salary Minimum
52,000
Annual Base Salary Maximum
56,159
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Overview:
The Technical Services Supervisor is responsible for leading a team of 5–7 technicians, ensuring high-quality service delivery and operational efficiency. This role oversees day-to-day technical activities, including system deployments, troubleshooting, and ongoing support for client-facing technologies. The Supervisor will coach, mentor, and evaluate team members through regular one-on-one meetings, performance reviews, and development plans. They will also be responsible for onboarding and training new technicians, ensuring they gain the necessary technical knowledge and hands-on skills. Success in this role requires strong leadership, technical expertise, and a commitment to both team development and client satisfaction. 

Responsibilities:
  • Proactively coordinate the delivery of service for Technical Services projects 
  • Oversee a team of 5-7 technicians by providing regular performance feedback, conducting one-on-one meetings, and addressing performance issues through coaching or disciplinary action when necessary. 
  • Responsible for onboarding and training new technicians, ensuring they gain the necessary technical knowledge and practical skills to perform effectively. Provide ongoing support and development through hands-on guidance and technical coaching. 
  • Manage active client-facing initiatives simultaneously to ensure client expectation is met. 
  • Understand internal ticketing system and track project resources throughout the integration and deployment process. 
  • Document and translate business requirements as necessary for ticket completion 
  • Comfortable in front of clients and continually portrays appropriate customer service  
  • Prioritize daily work to meet deadlines 
  • Responsible for troubleshooting configuration issues across multiple client environments (IE: Intune/Autopilot, SCCM, ABM, JAMF, Golden Image/PXE Image, Google Chrome Console, etc) 
 
Minimum Qualifications:
  • 3–5 years of experience in a technical role, with at least 1–2 years in a leadership or supervisory capacity 
  • Strong understanding of system deployment, network infrastructure, and relevant technologies (specific tools or platforms can be added here) 
  • Proven ability to manage client-facing technology projects from planning through execution 
  • Excellent communication and interpersonal skills, with the ability to lead teams and work directly with clients 
  • Experience with training, performance management, and team development 
  • Experience with Intune/Autopilot, SCCM, ABM, JAMF, Golden Image/PXE Image, Google Chrome Console 

Preferred Qualifications:
  • Associate or Bachelor’s degree in relevant field
  • Experience with Autotask and/or ServiceNow
  • Experience with E-Automate or Acumatica ERPs
  • Experience with Monday.com, MS Project, or other Project Management Tools
  • Experience with Power BI (basic), Smartsheet, or other data tools.

With Our Technology, Build Your Future at Xerox. Apply Now! 

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