Xerox

Overview:
This position supports the pursuit of new business and the design and implementation of newly won contracts and opportunities, including technology selection. It involves shaping customer requirements through early engagement, then creating a solution aligned to Xerox’s portfolio. You will work across intelligent capture, content management, and workflow services to support the digital transformation of customer inbound processes.

What You Will Do:

• Responsible for the end to end service design of the service being sold to the client
• Guiding the implementation of solutions that meet Xerox and customer needs
• Crafting and documenting standardized, scalable, secure and repeatable solutions and services in response to bids and tenders
• Define architecture patterns for machine learning, generative AI and intelligent automation that integrate with Xerox platforms and identify opportunities to improve processes and productivity
• Supporting service transition into live service
• Working as part of cross functional teams contributing to the development of the solution
• Gathering solution component costs and developing of the business case
• Complying with corporate governance processes to ensure that solutions are fully documented
• Presenting during client facing meetings to demonstrate innovations and conduct workshops to understand customer requirements
• Orchestrate and lead the solution architecture workstream through design and transition to service delivery handover
• Accountable for end to end solution technical design, documentation and governance compliance
• Use best practices and knowledge of internal or external business issues to improve products or services
• Make decisions guided by policies and business procedures

What You Need to Succeed:

• Background in managed services focused on inbound processes such as digital mailroom, accounts payable and capture or digitisation projects
• Experience designing and implementing high volume capture and document management services
• Transformation of processes to digital equivalents including data extraction and document classification
• Experience removing manual steps through automation including AI and leading large scale solution or service workstreams
• Ability to liaise with technology partners and suppliers and deliver multi channel inbound capture managed services
• Knowledge of capture automation
• Understanding of data protection and privacy laws including GDPR
• Understanding of commercial business case development
• Strong written and verbal communication skills to explain technical features and business benefits
• Knowledge of records management and legal admissibility standards
• Proficiency with MS Office and cloud platforms
• Strategic thinking, problem solving and decision making in complex environments
• Knowledge of security and compliance architecture

How We Set You Up for Success:

• Opportunity to collaborate across multiple areas of the organization
• Exposure to cross functional teams and solution development initiatives
• Opportunities to contribute to innovation in AI, automation and digital transformation
• Support for knowledge sharing, continuous improvement and professional development

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