Xerox

The Order-to-Cash Specialist supports the daily execution of the end-to-end Order-to-Cash process, including order processing, billing, issue resolution, and receivables follow-up. This role ensures transactions are processed accurately and on time while supporting customers and internal teams to maintain smooth operations and timely cash collection.

Key Responsibilities

• Create, review, and process customer orders in the system, ensuring correct pricing, product availability, credit checks, and terms.
• Maintain customer master data, contracts, billing schedules, and service agreements.
• Generate and validate invoices in line with contractual terms and delivered services.
• Identify and correct billing discrepancies before invoice release.
• Manage credit notes, adjustments, and dispute resolution.
• Respond to customer inquiries related to orders, invoices, payments, and deliveries.
• Coordinate with Sales, Finance, Operations, Logistics, and Credit teams to resolve operational issues.
• Monitor outstanding receivables and follow up with customers on overdue payments.
• Support cash application by providing required documentation and clarification.
• Ensure compliance with internal policies, controls, and deadlines.
• Support process improvement, automation initiatives, and related projects.

Skills and Experience

• Strong attention to detail and accuracy.
• Excellent communication and customer service skills.
• Knowledge of Order-to-Cash and finance processes, as well as ERP systems such as SAP, Oracle, or similar.
• Ability to multitask, prioritize, and manage deadlines effectively.
• Strong problem-solving and analytical skills.
• Fluent in Polish.

What We Offer

• Permanent full-time contract.
• Flexible hybrid working model.
• Competitive salary and bonus scheme.
• Friendly and flexible work environment.
• Work-from-home policy in place.
• Flexible working hours.