Xerox

Purpose:

• Responsible for Customer Business Operations & Administration activities including order management, billing, accounts receivable, and cash application functions, driving process improvements, and ensuring strong collaboration between internal departments and external customers.

Main Responsibilities:

• Lead and develop a high-performing O2C team through coaching and training.
• Oversee the end-to-end Order to Cash cycle, including order processing, invoicing, collections, and cash application.
• Ensure accurate and timely processing of customer orders and invoices.
• Manage accounts receivable, ensuring timely collections and reducing outstanding debts.
• Develop and implement strategies to improve cash flow and reduce Days Sales Outstanding (DSO).
• Maintain strong relationships with customers to address billing inquiries and resolve disputes effectively.
• Work closely with cross-functional teams, including Sales, Finance, and Customer Service.
• Monitor key performance indicators (KPIs) related to O2C processes and implement necessary improvements.
• Ensure compliance with internal controls, accounting standards, and regulatory requirements.

Candidate Background:

• 5+ years of experience in Order to Cash, Accounts Receivable, or a related function, with at least 2 years in a managerial or Team Leader role.
• Strong understanding of Order to Cash processes.
• Proficiency in ERP systems (SAP, Oracle, or similar) and Microsoft Office Suite.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong leadership abilities with a track record of team development and process improvement.
• Able to build relationships and communicate effectively with internal and external contacts.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.
• Drive process automation and system enhancements to improve efficiency and accuracy.