General Information

City
Yeovil
State/Province
Somerset
Country
United Kingdom
Department
Service Delivery
Date
Monday, April 15, 2024
Working time
Full-time
Ref#
20032988
Job Level
Individual Contributor
Job Type
Experienced
Job Field
Service Delivery
Seniority Level
Associate

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Key responsibilities include:
  • Maintaining and updating scanning profiles as required using Kodak Alaris software
  • Collaborating with Team Leader 
  • Providing 1st line technical support for the scanning team 
  • Working with the Digital Specialist on discovery and due diligence for new requirements 
  • Reviewing and providing feedback on documentation
  • Creating new scanning profiles 
  • Testing of profiles
  • Involvement with user acceptance testing
  • Supporting queries from customers and management
  • Maintaining software on the team’s PCs
  • Maintaining and updating trackers
  • Creating consolidated management information
  • Maintaining scanning hardware
  • Liaising with suppliers for 2nd line support

Essential Skills: 
  • Computer literacy - be proficient in the use of Microsoft Office – particularly Excel and Word. 
  • Be able to learn new programs/applications quickly 
  • Interpersonal and communication skills. Communicating with the wider team, management, customers and suppliers. 
  • Self-motivated and able to both work on own initiative and as part of an integrated team, ability to identify work priorities so as to maximise time available
  • Ability to logically process information 
  • Ability to pass security clearance 

Preferred Skills/Qualifications:
  • Qualification in ICT or similar 
  • Prior experience with document digitisation/scanning
  • Previous use of Adobe Acrobat
  • Previous use of SAP would be beneficial but not essential as training will be provided


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