General Information

City
Montréal
State/Province
Quebec
Country
Canada
Department
DELIVERY_ACCOUNT_OPERATIONS
Date
Friday, January 30, 2026
Working time
Full-time
Ref#
20037191
Job Level
Individual Contributor
Job Type
Experienced
Job Field
DELIVERY_ACCOUNT_OPERATIONS
Seniority Level
Associate
Currency
CAD - Canada - CA
Annual Base Salary Minimum
43,740
Annual Base Salary Maximum
87,480
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit Xerox Careers. If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search.  

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Delivery Account Operations Associate – Site Lead 

Full-Time | On-Site | Xerox Canada

Position Overview 

The Delivery Account Operations Associate – Site Lead reporting to the Services Delivery Manager is the primary on‑site at a designated customer location. This role oversees day‑to‑day service delivery, ensures operational excellence, Billing accuracy and acts as the key liaison between the customer and Xerox service teams. The Site Lead manages workflow, coordinates print, mailroom/Dock/DC operations, supports device fleet performance, and ensures service levels are consistently met or exceeded.

This position requires strong leadership, customer-facing excellence, and the ability to manage operations in a fast‑paced, professional environment.

Key Responsibilities 

- Daily site operations leadership: Oversee all Xerox service activities at the customer location, ensuring smooth, efficient workflow. 

- Primary customer liaison: Serve as the main point of contact for customer stakeholders, addressing service needs, escalations, and performance discussions. 

- Service delivery management: Monitor device uptime, job turnaround times, and service metrics to ensure contractual obligations are met. 

- Team coordination: Provide direction to on‑site Xerox staff, including scheduling, task assignment, and performance support. 

- Process optimization: Identify opportunities to improve productivity, reduce waste, and enhance the customer experience. 

- Reporting & documentation: Maintain accurate logs, service reports, and operational documentation for internal and customer review. 

- Equipment oversight: Ensure print, copy, scan, and mail equipment is functioning properly; coordinate maintenance and repairs with Xerox technicians. 

- Customer satisfaction management: Proactively engage with users to understand needs, resolve issues, and promote Xerox solutions. 

- Compliance & security adherence: Follow customer site policies, confidentiality requirements, and Xerox operational standards. 

-Training & onboarding: Support training for new staff and end users on workflow processes and device usage.


Qualifications 

- Experience in print operations, mailroom services, or office services, ideally in a customer‑facing environment. 

- Strong leadership and communication skills with the ability to guide teams and build customer relationships. 

- Proficiency with office technology and multifunction devices (print, copy, scan, workflow tools). 

- Ability to manage multiple priorities in a fast‑paced environment. 

- Problem‑solving mindset with a focus on continuous improvement. 

- Familiarity with service level agreements (SLAs) and performance reporting. 

- Comfort with physical tasks such as lifting paper, moving supplies, or handling mail (as required). 

- Post‑secondary education or equivalent experience.


 Key Competencies 

- Customer service excellence 

- Operational efficiency 

- Team leadership 

- Attention to detail 

- Professional communication

- Adaptability and initiative


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