General Information

Country
United Kingdom
Department
SOFTWARE ENGINEERING
Date
Tuesday, November 19, 2024
Working time
Full-time
Ref#
20034374
Job Level
Individual Contributor
Job Type
Experienced
Job Field
SOFTWARE ENGINEERING
Seniority Level
Associate

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Business Overview: 

We specialise in electronic document management (EDM) – providing hardware, software, services, and expertise to help organisations reduce costs, improve efficiency, and operate more sustainably. 

Role Purpose: 

Support, deliver, and manage EDM software projects while training users and providing ongoing support. Ideal for someone with software/IT project experience looking to grow into project management. 

Key Responsibilities: 

  • Manage projects and client communications 
  • Install and deliver EDM solutions to time, budget, and quality 
  • Train users and provide post-implementation support 
  • Troubleshoot software/database issues and perform root-cause analysis 
  • Maintain SLAs for support incidents 
  • Support pre-sales with solution design and quoting 
  • Identify improvements to delivery/support processes 

Essential Skills & Experience:

  • 2+ years installing/delivering software solutions 
  • 2+ years in software support roles 
  • Experience with T-SQL and database systems 
  • Experience managing projects with external stakeholders 
  • Strong communication, analytical, and problem-solving skills 

Desirable: 

  • Microsoft certifications (e.g., AZ-204) 
  • Exposure to EDM systems 
  • PRINCE2 or equivalent project management certification 
  • Experience in software/IT project delivery 
  • Commercial awareness
What We Offer to New Team Members:

At Xerox, we’re committed to creating a workplace where our people can thrive professionally and personally. Here’s what you can expect when you join our team: 

Growth & Development 

  • Personalized development plans with weekly check-ins and quarterly reviews 
  • 12 days of dedicated training time per year 
  • Support for certifications relevant to your role 
  • Clear career progression with real examples of team members becoming managers, specialists, or switching roles  

Innovation & Variety 

  • Quarterly innovation days to explore your own projects 
  • Diverse project work across markets and sectors 
  • Modern tech stack with regular updates to the application 

 Team Culture 

  • Collaborative, motivated, and friendly team 
  • Autonomy and influence, including: 
    • Setting your own goals 
    • Choosing tech tools 
    • Contributing to process decisions

#LI-LL1
#LI-REMOTE

< Go back