General Information

City
Allier, Haute-Loire, Saint-Étienne
State/Province
Auvergne-Rhône-Alpes
Country
France
Date
Wednesday, June 17, 2026
Working time
Full-time
Ref#
20039393
Job Level
Individual Contributor
Job Type
Experienced
Seniority Level
Entry Level

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Mission:
Ensure the installation, maintenance, and troubleshooting of equipment at customer sites within the Isère department and neighboring departments, meeting customer expectations and in accordance with the objectives of the Technical Services Department.

Role:
  • Reporting to the Technical Services Manager, the Technician is responsible for:
    • Carrying out activities based on customer needs, assigned service calls, and established processes.
    • Implementing the necessary resources to ensure effective, high-quality interventions.
    • Responding to unforeseen situations and troubleshooting customer issues as quickly as possible.
    • Maintaining regular customer contact and fostering high-quality customer relationships.
    • Ensuring service quality through technical expertise and adherence to procedures.
    • Managing costs related to service interventions (parts, consumables, tools, etc.).
    • Promoting the company’s image and contributing to customer satisfaction.
    • Reporting on activities, including service reports, customer requests, and suggestions for improvement.

Behavioral Competencies:
  • Customer satisfaction orientation
  • Strong interpersonal skills
  • Autonomy and sense of responsibility
  • Flexibility, adaptability, and responsiveness to unexpected situations
  • Team spirit and information sharing

Technical Competencies:
  • Installation, maintenance, and troubleshooting of technical equipment
  • Knowledge of IT environments and networking
  • Knowledge of computer hardware, software, and related technologies
  • Ability to service digital equipment
  • Good manual dexterity and ease in handling and adjusting equipment

Position Conditions:
  • Territory: Isère Department (38) and surrounding departments
  • Daily travel to customer sites
  • Field-based position requiring autonomy and organizational skills

Internal Relationships:
  • Administration (Customer Management)
  • Sales Department
  • All company departments

External Relationships:
  • Customers
  • Dealers and business partners

Classification: SYNTEC Classification: 2.3.355 to 1.2.100

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